If you use Online Banking
When logging in for the first time after the new system launches on March 29th, use your debit card number* (instead of your ALIAS). you will need to create a new passcode and security questions.
Your temporary passcode is: The first 2 letters of your last name + the last 4 digits of your SIN+ the last 4 digits of your SIN (enter the last 4 digits twice)
Ie. If your name is JOHN SMITH and your SIN is 123-456-789 your temporary passcode will be: Sm67896789 (*Note the first letter is Capital)
*if you do not have a debit card, please refer to the letter from Pathwise during the week of March 22nd. If you did not get one, please get in touch with our team via email at firstname.lastname@example.org to get a Secure Login ID number.
If you have a commercial account:
Your temporary passcode is: The first 2 letters of your business name+ the last 4 digits of your member number+ the last 4 digits of your member number. (enter the last 4 digits twice) .
Your temporary passcode will be: Am23452345 (*Note the first letter is Capital)
Ie. if your business name is AMAZON and your member number is 12345
You will be prompted to update to a strong password. Your security questions will need to be recreated as well.