"This system is more efficient, more flexible & has more cutting-edge technology that is going to make banking with us easier & even more secure."
- Chris Inniss, CEO Pathwise Credit Union
We are thrilled to announce a move to a new banking system this Spring. The new system will be easier, safer, and better. This system will allow us to make banking easier and continue to improve the way we provide our services to our members. Our new banking system features enhanced security, safeguards information, and delivers the system availability our members expect.
- Chris Inniss, CEO Pathwise Credit Union
The benefits of this new system are plenty for our members and team. We've highlighted some changes that you'll notice right away.
New banking system devices and technology will be implemented in the branches. It will allow us to better connect with you, we can spend less time with navigation through a system and more time communicating with you regarding how we can serve you better.
The new devices will enable ID scanning, electronic signatures, and e-receipts for banking transactions. Once the setup is complete your information will be easy to access by our team to serve you faster and better. You will not have to repeat your self everytime you visit us.
The new banking system is the latest technology in the market currently. It's service provider is the trusted provider for banking and the healthcare industries in North America. The new system will provide the best technology to safeguard your information while meeting your demand for great service.
Merging of some account types will occure due to collapsing of some Pathwise products. You will be notified if this affects you.
You are important to us. As a member and as an individual. The new system will create individual account numbers for all joint account holders.
Some members will receive new member numbers if they are only joint account holders today (i.e. Name2 on the account). You will be notified if this affects you. This allows you to have a banking experience that is personable to you.
Online/ Mobile Banking: Login credentials will change from Alias and 6-digit PIN to debit card number and strong passwords.
You will not have to remeber what your alias is, just use your debit card number and remember your password to access your account. Resetting your password will also be made simpler but safer.
All members will receive a Unique Member ID for e-transfers.
While the initial setup will wipe out all e-transfer settings and history. Going forward your details will remain as part of your Unique ID. Even if you get a new debit card in the future, you will not have to setup your e-transfer information again.
Also, CRA history will not be carried forward to the new online banking but will build again in the new system. Historical details can continue to be accessed on the CRA website.
Member Statements will reflect the changes re: Member Numbers and Account Types.
Telephone Banking: New telephone banking system may have some different options and the recordings will be new. It will also reflect the changes to the Account Types mentioned above. Member login will change.
ATM bill payments are not compatible with the new technology. Bill payment is still available online, by telephone, or in person at our branches.
We answered a few for you and will keep updating this section to keep you informed.
A banking system is an internal system that allows us to manage your finances, enable daily transactions, and connect you to the many different forms of accessing personal banking. We are changing to a new system that allows for better and newer services that will not only benefit our members but our staff who work on the system as well.
Even though our current system works well, we wanted to continue to be proactive with our thinking and course of action. The new system will allow us to accomplish our future goals in serving our members even better.
It will allow us to better connect with you, we can spend less time with navigation through a system and more time communicating with you regarding how we can serve you better.
Some members will receive new member numbers if they are only joint account holders today (i.e. Name2 on the account). They will also receive a new member cardbecause of this. If you hold your own account, your member number will not change.
We have a great strategy to ensure we are connecting with our members about this change. No matter how you do your banking and interact with us we will be connecting with you, whether that be in branch, online, through statements, over the phone.
Members will be able to have transactions receipts sent right to their email, reducing the amount of paper as well as increasing historical data
Added security features such as your photo ID being displayed right on your profile. New warning flags can be added such as if you are going away for a certain length of time, if you lost your ID or debit card.
It will still perform most of the same functions it does today. It will also be used as a key identifier to log in to your online banking and in branch banking.
No, there will not be any additional costs to our members for the conversion. Our motivation here is to better our technology so we can continuously enhance the service we provide.
No there will be no loss of jobs due to the implementation of our new banking system, some jobs may function slightly different but in the most beneficial way. The new system will simply allow for less time consuming administration so the team can focus more on what is best for our members.
The details of what is happening, when and how the changes will affect you will be communicated to you.
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